Privacy Policy
This Privacy Policy ("Policy") explains in general terms how Flight Centre Limited ACN 003 377 188 and its various brands, including but not limited to Flight Centre, Escape Travel, Student Flights, Travel Associates, Cruiseabout and Quickbeds.com (collectively referred to in this document as "Flight Centre","we" "our" or "us") protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Flight Centre, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

When we act as agent
When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you, both for our internal purposes, and on behalf of the parties for whom we act as agent, for their internal purposes. Accordingly, the consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a Qantas flight from us, then under this policy you will have consented to your personal information being used by us, being provided to Qantas to enable your flight to be booked and being used by Qantas for Qantas  purposes. We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you email your query to us at customer.feedback@flightcentre.com

How do we use personal information?
We will use your personal information to provide you with travel and travel related products and services. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

• Identification of fraud or error;
• Regulatory reporting and compliance;
• Developing, improving and marketing our products and services;
• Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
• Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
• To facilitate your participation in loyalty programs;
• To analyse trends in sales and travel destinations;
• For marketing activities including but not limited to mail-outs, e-newsletters and sms notifications;
• Internal accounting and administration.

Is the information disclosed to third parties?
We may disclose your personal information:

• as permitted or required by law;
• to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
• to our third party service providers as well as to our related entities and brands;
• to third parties such as airlines, hotels, car rental companies and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your travel arrangements; and
• to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.
• to third parties for the purpose of analysing trends in sales and travel destinations.

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled "When we act as agent".

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Trans-Border data flows
In providing our services to you it may be necessary for usto forward personal information to relevant overseas third party service providers.Please let us know if you have any objections to such transfers.

Security of information
Flight Centre has implemented appropriate physical, electronic and managerial security procedures in order to protect personalinformation from loss, misuse, alteration or destruction. Flight Centre regularly reviews security and encryption technologies and willstrive to protect information to the fullest extent possible.

Access and correction of personal information
Subject to the exceptions set out in the Privacy Act 1988(Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial.We may recover from you our reasonable costs of supplying you with access to this information.

Opt-out
Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate inmarket research, kindly e-mail us on customer.feedback@flightcentre.com

Use of cookies
A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Linked sites
Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Feedback / complaints
We welcome your inquiries or comments about our Policy.Should you have any comments or complaints please contact us at customer.feedback@flightcentre.com

Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

"Flight Centre - The Captain's Mission - WIN Travel like Bond $140,000 Holiday Competition"

1. Information about the prize and how to enter form part of these Conditions of Entry. Entry into this promotion is deemed acceptance of these Terms and Conditions of Entry by each entrant.
2. Entry is open to residents of Australia aged 18 years or older ('Eligible Entrant') who enter the promotion in the required manner.
3. The major prize trip (flights, tour, cruise & accommodation) must be taken before 1 December 2013 subject to availability and blackout periods. Flights and accommodation must be booked by 28 February 2013. Except in the case of an unclaimed prize draw, no extension or variation of the date by which the prize trip must be taken or the date by which the booking(s) must be made will be permitted.
4. The first weekly prize, Bond Skyfall Premiere Red Carpet Experience (premiere ticket, flights & accommodation) is the evening of Friday, 16 November. Flights must be booked by 3pm Thursday, 15 November 2012. Except in the case of an unclaimed prize draw, no extension or variation of the date by which the prize trip must be taken or the date by which the booking(s) must be made will be permitted.
5. Employees of Flight Centre Limited, their immediate families, and employees of affiliated partners are not permitted to enter.

Duration of Promotional Period


6. The competition commences at 11:00am (AEDST) on Friday, 9 November 2012 and closes at 11:59pm (AEDST) on Thursday, 31 January 2013.

How to Enter


7. Eligible entrants can enter the promotion in any of the following ways;
   1. By registering their details via 'The Captain's Mission: Travel like Bond $140,000 Holiday Competition' website promotion application at www.captainsmission.com.au, by either: (a) manually inputting the requested information, including their valid email address, on the promotional website; or (b) logging into their Facebook account through Facebook Connect and allowing the Promoter to pre-fill their details automatically;
   
   HOWEVER,
   
   
   2. Persons must accept the promotion terms and conditions and tick the box to become a Flight Centre email subscriber as well as nominate a travel partner for entry eligibility.
   
   OR
   
   
   3. Persons who currently visit a Flight Centre store and SMS (Standard SMS cost stipulated by mobile provider) their email address to 0439 000 007 during the promotional period will receive a triggered email inviting them to complete entry into the competition to perform as above. SMS cost will be the cost of the SMS entrant from their mobile provider. It is not a premium SMS service like voting on reality TV shows
8. Eligible entrants can also receive additional chance entries into the daily, weekly and major prize draw in the following ways:
   1. One (1) additional chance will be awarded for eligible entrants for every one (1) new customer entry referred by them via any (or all) of the following methods: a) Via Facebook - by following the prompts on the promotional website to connect, authorizing and logging into their Facebook account (if not already logged in) and posting/sharing a promotional message (as provided by the Promoter) on their wall; or by selecting to invite friends on Facebook choosing the specific friend(s) they wish to invite and/or
      
      b) Via Twitter - by following the prompts on the promotional website to log into their Twitter account and publishing/sharing a promotional tweet (as provided by the Promoter); and/or
      
      c) Via Email - by following the prompts on the promotional website to provide the valid email address(es) of the friends they would like to refer the promotion to. The nominated friend(s) will then receive a promotional email. The nominated friends must be Australian residents and aged 18 years or over.
      
      Once an entrant's referred friend(s) complete their own entry the referring entrant will receive additional entry/entries into the subsequent daily and weekly prize draws and into the major prize draw. The operation of the "refer a friend" mechanic is subject to the Spam Act 2003. Entrants should only refer friends, family, colleagues and other individuals who they have a direct relationship with, and who consent to receiving these types of messages. Referrals who have entered the competition will not be eligible as an additional entry into the draw if the referrer email address is not in a valid email address format and/or an existing email address, and/or where spam software has been utilised to generate referral email address entries and/or where referred email addresses have been submitted multiple times from a unique referrer email address.
   2. One (1) additional chance entry will be awarded for every Flight Centre Captain's Gadget Mission completed. There will be a total of four (4) missions to complete during the competition timeframe. However only one (1) mission will be released at a time over the promotion period.
9. Eligible entrants will also have the opportunity to receive a Flight Centre travel voucher on email as a reward for completing each Captain's Gadget Mission for each country unlocked for Scotland, China, Edinburgh and London during the promotional period. A maximum four (4) vouchers is available per person.
   
   The Flight Centre voucher is valid for four (4) months from date of issue. It is not redeemable for cash or travelers cheques. Reward vouchers will be provided in the following basis:
   
   * One (1) x $25 voucher offer applies to new bookings of $250 or more
   
   * Two (2) x $25 voucher offer applies to new bookings of $500 or more
   
   * Three (3) x $25 voucher offer applies to new bookings of $750 or more
   
   * Four (4) x $25 voucher offer applies to new bookings of $1000 or more
   
   To redeem this offer, the Eligible Entrant must quote the unique promotion code in the email to a Flight Centre consultant at the time of booking. The promotion code can only be redeemed once and cannot be used in conjunction with any other offer, other than vouchers from this promotion.
10. In order to subscribe to the Flight Centre email newsletter and complete an entry form eligible entrants will be required to provide their full name, current and valid email address, contact phone number and postcode. Eligible entrants must remain subscribed for the duration of the promotional period. When 'eligible persons' subscribe to the Flight Centre email newsletter they are agreeing to receive email marketing from Flight Centre Limited.
11. Entries will be deemed to be accepted at the time of receipt and not at the time of transmission. Entries received will be considered final by the Promoters. Incomplete, inaccurate, erroneous, ineligible or incomprehensible entries will be deemed invalid. Entries must be received by the Promoters during the promotional period referred to in Condition 6. The Promoters accept no responsibility for late, lost or misdirected entries.
12. Any costs associated with accessing the Promotional Websites remain the responsibility of each entrant and are dependent on the Internet Service Provider used.
13. An eligible entrant may only enter the promotion once using the methods outlined in Condition 7 of these terms and conditions, but may achieve additional entries as part of Condition 8(a) and (b).

Draw Details


14. The competition will be drawn using an electronic drawing method supplied by XCOM Media eDraw.
15. a) There will be one (1) draw which generates one (1) Major Prize Winner at random from all eligible entries received. The Major Prize details are set out in Condition 23.
16. b) There will be one (1) draw per week for the duration of the competition which generates one (1) Weekly Prize winner at random from all eligible entries received. The Weekly Prize details are set out in Condition 24 and 25. A Weekly Prize winner shall not be eligible for any further Weekly Prize.
17. c) There will be one (1) draw per day for the duration of the competition which generates one (1) Daily Prize winner at random from all eligible entries received. The Daily Prize details are set out in Condition 26. A Daily Prize winner shall not be eligible for any further Daily Prize.
18. a) The major prize draw will take place at 11:00am on Thursday, 7 February 2013 at XCOM Media, 1/15 Lamington Street New Farm 4005
    
    b) The automated weekly prize draw will take place at 10:00am every week from and including Monday, 12 November 2012 up to and including Monday, 4 February 2013 at XCOM Media 1/15 Lamington Street New Farm 4005 The weekly prize draw will be automated the main prize draw will not be
    
    c) The daily prize draw will take place at 10:00am every day from and including Saturday, 10 November 2012 up to and including Thursday, 31 January 2013 at XCOM Media 1/15 Lamington Street New Farm 4005
    
    
19. a) The Major Prize Winner will be notified by phone and email on Friday, 8 February 2013 and the result will be published in The Australian newspaper on Tuesday, 12 February 2013.
    
    b) The daily prize winner will be notified by phone and email at 11:00am every day from and including Saturday, 10 November 2012 up to and including Thursday, 31 January 2013.
    
    c) The weekly prize winner will be notified by phone and email at 11:00am every week from Monday, 12 November 2012 until Monday, 4 February 2013.
20. a) Should an unclaimed major prize draw be necessary, the draw will be held at 11:00am on Thursday, 11 July 2013 at XCOM Media 1/15 Lamington Street New Farm 4005
    
    b) Should an unclaimed prize draw be necessary for the premiere event, the draw will be held at Wednesday, 14th November 2012 at XCOM Media 1/15 Lamington Street New Farm 4005
    
    c) Should an unclaimed daily or weekly prize draw be necessary, the draw will be held at 10:00am at approximately 90 days from the original date of the relevant daily draw at XCOM Media, 1/15 Lamington Street New Farm 4005
21. The major prize winner of any unclaimed prize draw will be notified by phone and email on Friday, 12 July 2013 and the result will be published in The Australian newspaper on Tuesday, 16 July 2013.
22. The daily or weekly prize winner for any unclaimed daily prize draw will be notified by phone and email approximately 24 hours from the date of the daily prize redraw.

Prize Details


23. Based on the number of unique valid entries received for the duration of the competition, the Major Prize Winner will receive the following:
    
    CAPTAIN'S MISSION: TRAVEL LIKE BOND $120,000 HOLIDAY!
    
    The major prize includes:
    
    a) Return British Airways First Class and/or Business Class airfares (business class where first class not available on some routes and other airline where British Airways not available on some routes) for two (2) adults departing from and returning to the Australian capital city airport closest to the ordinary residential address of the winner, arriving at Hong Kong, Shanghai (China), London (United Kingdom), Edinburgh (Scotland), Istanbul (Turkey) and Athens (Greece).
    
    b) Airfare related taxes and charges.
    
    c) AUD $10,000 spending money
    
    d) Five (5) nights at the 5-Star Ritz London for two (2) adults in a Superior King or Twin room including English breakfast daily
    
    e) Two (2) nights 5-star on The Royal Scotsman Highland Rail Journey for two (2) adults in a twin cabin including all meals and beverages
    
    f) Three (3) nights at the 5-star Balmoral, Edinburgh for two (2) adults in a Classic room including breakfast daily
    
    g) Insight Vacations Easy Pace Turkey and Greece - Premier Cabin 12-day tour and cruise for two (2) adults including most meals and airport transfers
    
    h) Five (5) nights at the 5-star Langham Xintiandi Shanghai for two (2) adults in a Langham Club Grand room including Complimentary Langham Club Privileges and return private airport transfers
    
    i) Five (5) nights at the 5-star Macau Venetian for two (2) adults in a Royale Suite including breakfast daily as well as return Hong Kong airport transfers to Macau Ferry Terminal and return Turbojet transfers to Macau
    
    j) Covermore Options travel insurance for duration of the trip for two (2) adults
    
    Valued up to AUD$120,000
    
    A travel form containing additional information about the major prize can be found at www.flightcentre.com.au
24. Based on the number of unique valid chance entries up until 11.59pm Monday, 12 November, the first Weekly Prize Winner will receive the following:
    
    BOND SKYFALL RED CARPET PREMIERE EXPERIENCE
    
    The first weekly prize includes:
    
    a) Money can't buy Bond Skyfall Australian Premiere Red Carpet tickets for two (2) adults at Sydney's prestigious State Theatre, Market Street, Sydney on the evening of Friday 16 November, 2012
    
    b) Return economy class airfares for two (2) adults departing from the Australian capital city airport closest to the ordinary residential address of the winner, arriving at Sydney, Australia.
    
    c) Airfare related taxes and charges.
    
    d) One (1) night for two (2) adults at the 4.5-star Four Points Sheraton Hotel, Sydney
    
    e) Private limousine transfer from the hotel to the event
    
    f) Red carpet makeover including hair and make-up styling and Swarovski Crystals gift for two (2) adults
    
    Valued up to AUD$4,000
    
    

WEEKLY PRIZE


25. The other weekly prizes for the other 12 weeks are one (1) of the following per week:
    
    * One (1) x Sony OLED TV - valued up to $7,000.00
    
    * One (1) x Sony Vaio Laptop - valued up to $2,699.00
    
    * One (1) of three (3) x Sony Play Stations - total value up to $1,047.00
    
    * One (1) of three (3) x Bond DVD Box Sets - total value up to $599.85
    
    * One (1) of three (3) x Sony Cyber-shot - total value up to $387.00
    
    * One (1) x Sony Handycam - valued up to $349.00
    
    * Total Value up to $12,081.85
26. The daily prize is one (1) of the following per day over 83 days:
    
    * One (1) of fifty (50) double move passes to see Bond Skyfall in cinemas - total value up to $2,000
    
    * One (1) of thirty-three (33) Skyfall official T-shirts - total value up to $1,485
    
    * Total value up to $3,485
    
    

TOTAL POSSIBLE PRIZE VALUE FOR PROMOTION IS UP TO AUD$140,000.


27. All major prize inclusions are subject to availability. The following are not included as part of the major prize: all other out of pocket expenses including additional meals, beverages, laundry services, spending money, optional excursions, tipping, passports, visas, travel insurance and all other ancillary costs not expressly provided, as well as the costs of obtaining any of these. These, and any similar or related items not expressly set out in the description of the prizes in these terms and conditions are the responsibility of the Prize Winner and their travel companion.
28. Prize Winners must take the prizes as offered. The prizes are non-transferable, non-refundable, cannot be sold or exchanged for cash and cannot be used in conjunction with any other offer.
29. The prize and booking of the prize are subject to the standard booking terms and conditions of Flight Centre.
30. Any passes and tickets issued as part of the prizes are subject to prevailing terms and conditions of use and any tickets or passes are only valid for use within the stated duration on the passes or tickets issued or the duration of the chosen prize, whichever is earlier.
31. The Prize Winner consents to the use of their name, suburb of residence and image for promotional and marketing purposes.
32. To the extent permitted by law, the Promoter is not responsible or liable for:
    
    
    1. inaccurate/incorrect transcription of entry information;
    2. purported entries that are not received for any reason, including because they are lost, misdirected or stolen, or that are received, but are late, illegible, incomplete, sent with insufficient postage (where entry is by post), or sent other than as directed in the entry instructions;
    3. any problems or technical failures of any kind, including malfunction of any telephone network or lines, computer online systems or network, servers or providers, computer equipment, or software;
    4. the unavailability or inaccessibility of any service whether or not caused by traffic congestion on the Internet or at any website;
    5. unauthorised human intervention in any part of the competition;
    6. electronic or human error which may occur in the administration of the competition;
    7. any loss suffered or sustained, to person or property and including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent, by the Promoter, or its servants or agents, in connection with the arrangement for supply, or the supply, of any goods or services by any person to a prize winner and, where applicable, to any family/persons accompanying a winner; or
    8. any injury or damage to persons or property, including to the participant's or any other person's computer related to, or resulting from, participation or downloading any materials in this competition.
33. The Promoter will not be liable for personal injury suffered during the use of any prize winnings. The Prize Winner, and his or her guests, must sign and return any liability release and indemnity provided by the Promoter and/or its contractors as a condition of a prize being awarded. Failure to return the signed releases and indemnities will result in the entitlement to the prize being forfeited and the selection of another Prize Winner.
34. The forgoing condition does not affect, and is not intended to affect, any rights a consumer might have, which cannot be excluded under applicable consumer protection laws. To the fullest extent permitted by law, any liability of the Promoter or its servant or agents for breach of any such rights is limited to the payment of the cost of having the prize supplied again.
35. In the event that entrants decide to opt out of receiving information on promotions, services and market research provided by Flight Centre Limited trading as Flight Centre they may do so by emailing customer.feedback@flightcentre.com or by contacting the Global Head Office on 07 3170 7979.
36. The Promoter is Flight Centre Limited (ABN 25 003 377 188) trading as Flight Centre located at Flight Centre Limited National Events Offices, Level 2, 545 Queen Street, Brisbane, Queensland 4000. Lic No QLD TAG262, NSW 2TA2719, ACT 18800224, VIC 31089, TAS TAS031, SA TTA254, WA 9TA 589, NT 008. The personal information of entrants will be collected to enable the Promoter to administer and promote this competition. The Prize Winner and their guest may be used to market the Promoter's services to the entrant. The personal information of the entrants will be held and used in accordance with the Promoter's privacy policy which is available at www.flightcentre.com.au. The personal information of winners may be provided to others assisting, including prize suppliers and deliverers, and to authorities that regulate this competition. If an entrant does not truthfully provide all requested personal information, the Promoter may determine that they are not eligible to win the prize.
37. This promotion is authorised under NSW Permit No. LTPS/12/09428, VIC Permit No 12/2808, SA Permit No. T12/2138 and ACT TP 12/04174.